Privacy

499 Bat Privacy Policy
Your Data, Your Rights

At 499 Bat, your privacy is not an afterthought. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We keep things plain and honest — no legal jargon designed to confuse.

Last updated: January 2025
At a Glance

How 499 Bat Handles Your Privacy

Six things you should know about how 499 Bat treats your personal data before you read the full policy.

We Only Collect What We Need

499 Bat collects personal data only when there is a clear reason for it — to operate your account, process payments, verify your identity, or comply with legal requirements. We do not collect data speculatively or build profiles beyond what is necessary to run the platform.

We Never Sell Your Data

Your personal information is never sold to third parties. 499 Bat does not operate a data brokerage. The only time your data is shared with external parties is when it is strictly necessary — for example, with payment processors like bKash and Nagad, or with regulatory authorities when required by law.

Industry-Standard Encryption

All data transmitted between your device and 499 Bat is encrypted using TLS. Sensitive data stored on our servers — including payment details and identity documents — is encrypted at rest. We apply the same security standards to your data that we apply to financial transactions.

You Control Your Data

You have the right to access the personal data 499 Bat holds about you, to request corrections, and to request deletion where legally permitted. You can also opt out of marketing communications at any time. These rights are real and we honour them without making you jump through hoops.

Clear Retention Periods

499 Bat does not hold your data indefinitely. We retain account data for as long as your account is active and for a defined period after closure, as required by our licensing obligations. Once the retention period expires, your data is securely deleted or anonymised.

Marketing You Can Opt Out Of

If you have opted in to receive promotional emails or messages from 499 Bat, you can opt out at any time through your account settings or by contacting support. We will not send you marketing communications if you have not consented, and we will stop immediately if you withdraw consent.

Contents
  1. Introduction
  2. Data We Collect
  3. How We Use Your Data
  4. Legal Basis
  5. Data Sharing
  6. Cookies and Tracking
  7. Data Retention
  8. Your Rights
  9. Data Security
  10. Children's Privacy
  11. Policy Changes
  12. Contact Us
Before You Read

This Privacy Policy applies to all users of the 499 Bat platform, including visitors who have not registered an account. By using 499 Bat, you confirm that you have read and understood this policy. If you have questions, our support team is available 24/7.

1 Introduction

499 Bat is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy describes how 499 Bat collects, uses, stores, and shares personal data when you visit our website, register an account, make deposits or withdrawals, or interact with our customer support team.

We understand that privacy matters deeply to our players in Bangladesh. When you trust 499 Bat with your personal information, we take that responsibility seriously. This policy is written to be clear and readable — not to hide anything behind complicated language.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which contain additional information relevant to your use of the 499 Bat platform.

2 Data We Collect

499 Bat collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third parties such as payment providers and identity verification services.

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Mobile number, email address Registration form, account settings
Financial Data bKash / Nagad account number, transaction history Deposit and withdrawal requests
Technical Data IP address, device type, browser, operating system Automatically via cookies and server logs
Usage Data Games played, bet amounts, session duration, login times Automatically via platform activity logs
Communications Data Support chat transcripts, email correspondence Customer support interactions
Verification Documents Copies of national ID, selfie photos for KYC Identity verification process

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless you voluntarily provide it in the context of a responsible gaming self-assessment.

3 How We Use Your Data

499 Bat uses your personal data for the following purposes:

  • To create and manage your 499 Bat account and verify your identity.
  • To process deposits and withdrawals through bKash and Nagad.
  • To detect and prevent fraud, money laundering, and other illegal activity.
  • To comply with our licensing obligations and applicable laws.
  • To provide customer support and respond to your enquiries.
  • To send you transactional communications such as deposit confirmations and withdrawal notifications.
  • To send you promotional offers and bonuses, where you have consented to receive them.
  • To monitor your gaming activity for responsible gaming purposes and to apply any limits or restrictions you have requested.
  • To improve the 499 Bat platform, fix technical issues, and develop new features.
  • To analyse platform usage patterns in aggregate, anonymised form.

We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. If automated processes flag your account for review — for example, as part of fraud detection — a member of our team will review the case before any action is taken.

5 Data Sharing

499 Bat does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

  • Payment processors: bKash and Nagad receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and are bound by contractual data protection obligations.
  • Identity verification providers: Third-party KYC services receive copies of identity documents you submit for verification. These providers are contractually prohibited from using your data for any purpose other than verification.
  • Regulatory and law enforcement authorities: We may be required to disclose account information to regulators, law enforcement agencies, or courts where required by applicable law. We will notify you of such disclosures where legally permitted to do so.
  • Fraud prevention services: We may share data with industry fraud prevention databases to protect against fraudulent activity. This is done on the basis of our legitimate interests in maintaining platform security.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

All third parties with whom 499 Bat shares data are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

6 Cookies and Tracking

499 Bat uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit our website.

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Analytics cookies: Help us understand how players use 499 Bat — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised.
  • Preference cookies: Remember your settings such as language preference and display options so you do not have to reconfigure them on each visit.
  • Marketing cookies: Used only where you have consented to receive personalised promotional content. You can withdraw consent at any time through your browser settings or account preferences.

You can control cookie settings through your browser. Note that disabling essential cookies will affect the functionality of the 499 Bat platform and may prevent you from logging in or completing transactions.

7 Data Retention

499 Bat retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by our licensing obligations, legal requirements, and legitimate business needs.

  • Account and identity data is retained for a minimum of five years after account closure, as required by anti-money laundering regulations.
  • Transaction records are retained for a minimum of five years from the date of the transaction.
  • Customer support communications are retained for two years from the date of the interaction.
  • Technical and usage data is retained for up to 24 months, after which it is anonymised or deleted.
  • Marketing consent records are retained for as long as you remain opted in, plus one year after opt-out to demonstrate compliance.

Once the applicable retention period has expired, your data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to you personally.

8 Your Rights

You have the following rights in relation to the personal data 499 Bat holds about you. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.

Right of Access

You can request a copy of all personal data 499 Bat holds about you. We will provide this in a clear, readable format.

Right to Rectification

If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.

Right to Erasure

You can request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.

Right to Restrict Processing

You can ask us to pause processing of your data in certain circumstances — for example, while a correction request is being reviewed.

Right to Data Portability

Where processing is based on your consent or a contract, you can request your data in a structured, machine-readable format for transfer to another service.

Right to Object

You can object to processing based on legitimate interests, including profiling for marketing purposes. We will stop unless we can demonstrate compelling legitimate grounds.

9 Data Security

499 Bat implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

  • TLS encryption for all data in transit between your device and our servers.
  • Encryption at rest for sensitive data including payment details and identity documents.
  • Role-based access controls ensuring that only authorised staff can access personal data, and only to the extent necessary for their role.
  • Regular security audits and penetration testing of our platform infrastructure.
  • Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
  • Incident response procedures to detect, contain, and report data breaches in accordance with applicable regulations.

While 499 Bat takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

10 Children's Privacy

499 Bat is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the 499 Bat platform in any way.

If 499 Bat becomes aware that personal data has been collected from a person under 18, that account will be immediately closed and all associated data will be deleted. If you believe a minor has registered on 499 Bat, please contact us immediately at [email protected].

11 Policy Changes

499 Bat may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised effective date.

For significant changes that materially affect how we use your data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of 499 Bat after any update constitutes acceptance of the revised policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the 499 Bat team:

We aim to respond to all privacy-related requests within 30 days. For complex requests, we may need up to 60 days, in which case we will notify you of the extension and the reason for it.

Safe and Secure

Play on a Platform That Respects Your Privacy

499 Bat is built for Bangladesh players who want fast bKash payouts, fair games, and a platform that handles their data with care. Create your free account today.

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